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Training & CPD

GOETEC facilitates training and CPD opportunities in response to the needs of our members and partners.

Do you and your team have training and development needs? Want to share the cost of that with other GOETEC members and partners? 

Contact us about your training and development needs. We may be able to help facilitate this on your behalf and collaboratively with other GOETEC members and partners.

 

Current Training Opportunities

ITIL 5 Training facilitated by GOETEC Consortium – November 2026

Colleagues are now invited to sign up for the following ITIL 5 training opportunities. This training is being facilitated by GOETEC Consortium in November 2026, in person on the University of Kent, Canterbury Campus. The courses are delivered by a fully qualified and accredited trainer and is open to colleagues from GOETEC member organisations as well as from across wider public sector in Kent. Please see available options below.

What is ITIL 5?

ITIL 5 is an adaptable framework for managing and delivering IT services, which aims to optimise digital technology. ITIL aligns IT with business, controls or reduces IT costs, improves IT service quality and helps balance IT resources. The adoption of ITIL provides a standard approach to service management across the organisation.

Who is ITIL 5training for?

ITIL 5 training is for any staff member involved in managing, providing, supporting or delivering IT services.

Places are reserved on first come basis and a waiting list will be set up once the courses are full.

 

OPTION 1:

Awareness Course Summary:

The ITIL 5 Awareness training is a one-day introductory course which provides learners with the opportunity to understand the essential concepts of IT Infrastructure Library (ITIL) and IT Service Management.  The trainer will adapt and respond to the individual approaches and needs of participants and their organisations.

What’s included?

  • All learning materials provided electronically.
  • Certificate of Attendance issued after the event.
  • Free parking available on campus (must be reserved in advance).
  • Tea, coffee and refreshments included.
  • Lunch is by own arrangement. There are plenty of catering outlets across campus.
  • Time for networking with colleagues.

Book: ITIL 5 Awareness – One Day Course November 2026

For further information, email support@goetec.ac.uk

 

OPTION 2:

  • Course:  ITIL 5 Foundation Certification Training (2.5 days)
  • Date: Wednesday 18th – Friday 20th November 2026
  • Time: 09:00-17:00
  • Venue: University of Kent, Canterbury campus
  • Cost: GOETEC Members: £1100+VAT per person; Non-members: £1300+VAT per person
  • Book: ITIL 5 Foundation Certification Training and Exam 2026

Foundation Certification Course Summary:
The ITIL 5 Foundation Certification Training is a two and half day course with examination held on the final day.  Learners are provided with the opportunity to develop a deep understanding of the application of ITIL, the key concepts of IT and digital service delivery and how embracing a service management culture can help their organisation. The course will help you understand how modern IT and digital services operate, how to increase speed and efficiency, how cultural and behavioural principles guide work for wider benefits and how to use service management terms and concepts. The trainer will adapt and respond to the individual approaches and needs of participants and their organisations. Please view the attached brochure for a brief overview.

NOTE: The ITIL5 Foundation course content varies slightly from ITIL4 and no longer includes the practice-based elements that were in the previous qualification.  This means that those who have not previously attended the ITIL4 Awareness course in the last two years, will be auto-enrolled onto the 1-day ITIL5 Awareness Course on Tuesday 17 October, in addition to the 2.5-day Foundation. This is to ensure all attendees gain the full training without needing any additional top up courses when compared to their peers who already have the ITIL4 qualification. Adding the Awareness course will be chargeable at an additional £99+VAT for GOETEC members or £117+VAT for Non-members (which is a 10% discounted rate).

What’s included?

  • All learning materials provided electronically, including the official ITIL Foundation e-book
  • In-classroom mock exam
  • In-classroom ITIL Foundation exam
  • Free online resit, if needed (costs £245 normally)
  • ITIL Foundation Certification License on successful completion of the exam
  • Free parking available on campus (must be reserved in advance).
  • Tea, coffee and refreshments included.
  • Lunch is by own arrangement. There are plenty of catering outlets across campus.
  • Time for networking with colleagues.

Book: ITIL 5 Foundation Certification Training and Exam 2026

For further information, email support@goetec.ac.uk

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PREVIOUS TRAINING EVENTS

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24 March 2026

Enterprise Network Defender Training
facilitated by Kent Connects and hosted by GOETEC at University of Kent, Canterbury Campus

The Kent Connects Enterprise Network Defenders’ Day is a one-day, hands-on workshop where attendees will cover topics such as the attack life cycle and how to use some common tools, before entering the hands-on Labs. In the lab, the goal is to obtain as much information as possible about the ‘Blue Box Biscuits’ company before deploying your ransomware payload. This workshop will help you understand what you need to check in your own environment, and how you can defend it.

Booking is direct with Kent Connects via their Enterprise Network Defenders Day Registration Form

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2-5 March 2026

ITIL 4 Awareness Training (1 day) and ITIL 4 Foundation Certification Training, including examination (3 days)
facilitated and hosted by GOETEC at University of Kent, Canterbury Campus

  • ITIL 4 is an adaptable framework for managing and delivering IT services, which aims to optimise digital technology.
  • ITIL 4 aligns IT with business, controls or reduces IT costs, improves IT service quality and helps balance IT resources. The adoption of ITIL provides a standard approach to service management across the organisation.
  • ITIL 4 training is for any staff member involved in managing, providing, supporting or delivering IT services.
  • For GOETEC members, partners and wider public sector colleagues who deliver IT, Digital and Library services.

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27-30 January 2025

ITIL 4 Awareness Training (1 day) and ITIL 4 Foundation Certification Training, including examination (3 days)
facilitated and hosted by GOETEC at University of Kent, Canterbury Campus

  • ITIL 4 is an adaptable framework for managing and delivering IT services, which aims to optimise digital technology.
  • ITIL 4 aligns IT with business, controls or reduces IT costs, improves IT service quality and helps balance IT resources. The adoption of ITIL provides a standard approach to service management across the organisation.
  • ITIL 4 training is for any staff member involved in managing, providing, supporting or delivering IT services.
  • For GOETEC members, partners and wider public sector colleagues who deliver IT, Digital and Library services.

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5 July 2024

ITIL 4 Awareness Training (1 day)
facilitated and hosted by GOETEC at University of Kent, Canterbury Campus

  • ITIL 4 is an adaptable framework for managing and delivering IT services, which aims to optimise digital technology.
  • ITIL 4 aligns IT with business, controls or reduces IT costs, improves IT service quality and helps balance IT resources. The adoption of ITIL provides a standard approach to service management across the organisation.
  • ITIL 4 training is for any staff member involved in managing, providing, supporting or delivering IT services.
  • For GOETEC members, partners and wider public sector colleagues who deliver IT, Digital and Library services.

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February – March 2020

Supplier Relationship Management Course
Chartered Institute of Procurement and Supply (CIPS)
facilitated and hosted by GOETEC at University of Kent, Canterbury Campus and online

  • The course was delivered by CIPS in person and online and improved understanding of why effective supplier relations are important to sustain the quality of delivery of supplied goods and services.
  • The course provided opportunities to develop knowledge, learn new skills, share experiences and identify internal and external good practice around procurement and supplier relationships for IT/IS colleagues.
  • The course was for IT/IS staff across all GOETEC members organisations.

 

We look forward to welcoming you to our future training opportunities.